GrabStore

    Returns Policy

    Understanding our return and refund process

    Returns Policy

    Last updated: 4/15/2025

    Our Return Policy

    We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery for a full refund or exchange.

    Return Conditions

    • • Items must be unworn and in original condition
    • • Original tags must be attached
    • • Items must be in original packaging
    • • Proof of purchase is required
    • • Sale items are final sale unless defective

    How to Return

    Step 1: Initiate Return

    Log into your account and go to your orders. Select the item you wish to return and follow the return instructions.

    Step 2: Package Item

    Pack the item securely in its original packaging with all tags attached. Include the return form in the package.

    Step 3: Ship Return

    Use the provided return shipping label or send to our return address. We recommend using a tracked shipping service.

    Refund Process

    • Refunds are processed within 5-7 business days
    • Original shipping charges are non-refundable
    • Refund will be issued to original payment method
    • Store credit option available for exchanges
    • You will receive email confirmation of refund

    Non-Returnable Items

    • Intimates and swimwear
    • Final sale items
    • Items marked as non-returnable
    • Items showing signs of wear or use
    • Items without original tags and packaging

    Need Help?

    If you have any questions about our returns policy or need assistance with a return, please contact our customer service team at support@thegrabstore.in